Refund Policy

Feel you deserve a refund, please send us an email to marketing@pharmapal.ae / legal@pharmapal.ae and tell us why and we will review your request.

Refund Policy Details​:

  • No Refunds will be entertained if the product package is damaged or opened by the recipient.

  • No Refunds will be entertained if the product SAFETY SEAL is broken or damaged by the recipient.

  • If you have received a product with a damaged or broken SAFETY SEAL, from our store please return to us immediately within 7 days of purchase for a replacement.

  • If you have received a damaged product during transit to your location the product will be replaced immediately.

  • Please make sure to check the product immediately on receipt to acknowledge the receipt of the product in its original undamaged or open state. 

  • If you decide to cancel your order please submit your order number or your receipt received via email within 7 days of purchase to marketing@pharmapal.ae / orders@pharmapal.ae

Additional Information​:

  • If a refund is processed, please allow up to 20 business days for your refund to appear on your credit card statement.

  • Pharmapal Drug Store LLC is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

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